Refund policy
RETURN AND REFUND POLICY
Returns
We want you to be completely satisfied with your purchase. If you're not happy with your order, we accept returns within 14 days of delivery.
Return Eligibility
To be eligible for a return, items must be:
- Unworn, unwashed, and in original condition with all tags attached
- Returned within 14 days of delivery
- In their original packaging
How to Initiate a Return
- Contact us at returns@stilliam.com to request a return authorization
- Pack your item(s) securely in the original packaging
-
Ship the return to:
Stilliam Returns
653 West Edgar Rd #1052, Linden, NJ 07036 USA
Return Shipping
Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking information.
Refunds
Once we receive and inspect your returned item(s), we will process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please note:
- No restocking fees are charged
- Original shipping costs are non-refundable
- Refund processing times may vary depending on your financial institution
Non-Returnable Items
The following items cannot be returned:
- Items returned after 14 days
- Items that show signs of wear or washing
- Items without original tags or packaging
Exchanges
We currently do not offer direct exchanges. If you need a different size or style, please return your original item for a refund and place a new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at returns@stilliam.com with photos of the damage. We will arrange for a replacement or full refund at no cost to you.
Questions?
If you have any questions about our return policy, please contact us at returns@stilliam.com.